Privacy Policy — Freshfarms

This Privacy Policy explains how Freshfarms — a poultry and food distribution brand operated by Chrisfanok Global Resources Limited ("we", "us", "our") — collects, uses, discloses and protects the personal data of visitors and customers of our website and services.

We are committed to handling your personal data in line with the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws.

1. Information we collect

Account & order details — name, email, phone number, delivery address.
Order history — products you buy, order values, delivery zone, delivery preferences.
Payment data — processed securely by our payment partners (Paystack, Flutterwave). We do not store full card numbers on our servers.
Communications — messages you send via WhatsApp, email or our contact form.
Device & usage data — IP address, browser type, pages visited, cookies (see Section 5).

2. How we use your information

To process and deliver your orders.
To respond to enquiries, support requests and partnership applications.
To send order confirmations, delivery updates and transactional messages.
To improve our products, website and delivery experience.
With your consent, to send occasional marketing communications. You can unsubscribe at any time.
To meet legal, tax and regulatory obligations.

3. Sharing with third parties

We share personal data only when necessary to run our business:

Payment processors — Paystack and Flutterwave for secure card and transfer payments.
Delivery partners & riders — to deliver your order to the correct address.
Communications tools — to send transactional emails and SMS notifications.
Government & regulators — where required by law.

We do not sell your personal data.

4. How we protect your data

We apply reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse, including HTTPS encryption, access controls and secure hosting infrastructure.

5. Cookies

We use essential cookies to keep you signed in and remember your cart, plus limited analytics to understand how visitors use the site. You can disable cookies in your browser settings, though some site features may stop working as expected.

6. Your rights

Under the NDPA you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to withdraw consent at any time. To exercise any of these rights, email us at orders@freshfarms.ng.

7. Data retention

We keep your personal data for as long as needed to provide our services and to meet legal, tax and accounting obligations. Once no longer needed, data is securely deleted or anonymised.

8. Children

Our services are not directed to children under 18. We do not knowingly collect personal data from children.

9. Updates to this policy

We may update this Privacy Policy from time to time. The latest version is always available on this page with its effective date.

10. Contact us

Chrisfanok Global Resources Limited — operator of the Freshfarms brand
156, Isolo Road, Oye roundabout, near Daleko Market, off Iyana Isolo Bus Stop, Mushin, Lagos,
Email: orders@freshfarms.ng
Phone: +234 7072282549